If you canceled within 14 days of your first payment and did not really use the platform, email melodreams.com/contact. We will refund. A refund returns your account to Free. Your public page stays online, nothing is deleted, and anything Free cannot show is restored if you upgrade to Plus again.
Outside that window
We generally do not refund a finished billing period. Plus is small enough, 3.99 USD a month or 39.99 USD a year, that the cleaner answer is usually to cancel so you are not billed again. Annual plans follow the same rule, and canceling always returns you to Free without taking your page offline.
If a payment fails
A failed or missed payment never terminates your account. Your page stays online and nothing is deleted. The account simply returns to Free limits until a payment succeeds again.
Charged by mistake
If you see a charge you do not recognize, email us. We will find it, refund if it is wrong.