How you get back in depends on what you still have access to.
Forgot your password
From the login screen, hit "Forgot password". We send a reset link to the email on your account. This is the one path that is fully self-serve.
You have your password but not your second factor
If two-factor is on and you cannot use your authenticator app, you have three ways past it:
- A backup code. You were given a set when you turned two-factor on. Each one works once. Your dashboard shows how many you have left, and you can generate a fresh set at any time.
- An email code. Ask for a code to be sent to the address on your account.
- A passkey, if you registered one.
If you are signed in and just want two-factor off, you can turn it off in your settings.
Lost access to your email too
There is no self-serve route for this, and we will not pretend otherwise. Write to us from the contact form and tell us as much as you can about the account: the username, roughly when you created it, and anything else that would be hard for someone else to know. A person reads it and checks by hand.
We are deliberately slow and awkward about this. An account recovery that is easy for you is easy for whoever is trying to take your page, so expect us to ask for more than feels necessary, and expect it to take longer than a password reset. If we cannot establish that the account is yours, we will not hand it over.
Before you need it
Two things make this painless later: keep your backup codes somewhere you will still have them if your phone is gone, and keep the email address on your account current. You can change it in your settings while you still have access, which is much easier than proving who you are afterwards.